3 star

Holiday Inn Express Belfast City - Queens Quarter

106 University Street, Belfast City, Belfast, BT7 1HP

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

88% (89 reviews)

More reviews >>

Guest rating:

Excellent

22/1/2012

"1 night stay in hotel"

although i booked the hotel i did not stay there,i actually booked it for four friends, who were delighted with the service, the rooms and the buffet breakfast. They said when they go home to doncaster if asked they would recommend your hotel to others. They would stay in hotel next time they are over here.

Guest rating:

Excellent

29/12/2011

"The staff very helpful and friendly"

Hotel was clean, food was of high standard

Guest rating:

Good

20/12/2011

"Check-in Problem!"

When I arrived after 2pm on my arrival date, I was told that my room wasnt ready, and was told to sit down and wait....over an hour later I still wasnt told if my room was ready or not, so I went to the reception again, and was told that they didnt even know that I was waiting!!!!!! I did eventually get checked in, but well after an hour. However, this was the only problem I encountered whlst staying at the Holiday Inn Express, everything else was good, breakfast, cleanliness and rooms were very comfortable. But be aware when you are checking in and are told that your room isnt ready please keep checking with reception staff....dont just sit and wait it out like I did!!!!!

Guest rating:

Excellent

29/11/2011

"Friendly helpful service "

We were happy with the standard of cleaninless, the breakfast and the service. Staff were very attentive and welcoming. Would recommend.

Guest rating:

Excellent

21/11/2011

"brilliant as usual. "

hotel is a favourite of ours, staff always friendly an helpful . lovely clean and tidy. you do not need any more than that...

Guest rating:

Good

1/11/2011

"standard airport-type hotel - comfortable and good for kids"

with space for kids to run around. good, practical place, excellent location

Guest rating:

Excellent

26/8/2011

"great place to stay"

Great place to stay, fantastic value for money. Secure parking at the back of the hotel. Varied breackfast, hot and cold, pleased all 4 members of the family; great coffee; free complimentary newspaper of the day in the morning. Friendly staff, the girls at the reception couldn`t be more helpfull with planning routes, and other stuff. Would recommend. Thank you.

Guest rating:

Excellent

26/8/2011

"definatly stay again, lovely breakfast"

Guest rating:

Good

23/8/2011

"-"

The staff where very helpful in assisting with our enquiries. One suggestion is maybe you could put a notice near the lifts for guests to be mindful coming in early hours of the morning to remember other quests maybe trying to sleep

Guest rating:

Excellent

12/8/2011

"-"

clean, keenly priced, would stay again if visting belfast

Guest rating:

Excellent

29/7/2011

"Excellent value"

4 sharing a family room, all having hearty breakfast for a great price. Town centre within walking distance. Rooms clean and tidy. Staff friendly and helpful. 2nd time staying there and will stay again.

Guest rating:

Excellent

13/6/2011

"excellent"

Hotel was very good. Staff were friendly and helpful. Rooms were very clean

Guest rating:

Excellent

19/4/2011

"Clean, comfortable and welcoming"

Guest rating:

Excellent

17/4/2011

"Clean, new, bright hotel with good prices. Staff very helpful."

Found staff to be very helpful. Hotel very clean, great to be able to make a cup of tea in the room. Great to have food until 9 pm at night, reasonably priced in hotel. Parking just a little arkward, but managed. Would go back again. Many thanks.

Guest rating:

Excellent

27/2/2011

"staff are always professional and helpful in every way"

reliably clean, good breakfast and great staff

Guest rating:

Good

31/12/2010

"very good"

Guest rating:

Some problems

9/12/2010

"-"

We were happy with the hotel but it was spoiled as our sleep was disturbed at 3a.m. and again at 4a.m.by people shouting in the corridors

Guest rating:

Excellent

4/12/2010

"Bright, clean hotel with friendly and helpful staff"

Excellent accommodation. Not out of the way for shopping. Bedrooms are excellent, very clean and bright. Breakfast excellent. Staff very helpful and friendly.Thank you for making our stay pleasant and enjoyable.

Guest rating:

Excellent

18/11/2010

"-"

Wonderfull hotel from staff to ros to food all excellent. Highly recommend it

Guest rating:

Excellent

1/11/2010

"great overnight stay in central location"

My husband and i stayed overnight as we were heading to lady gaga concert. The room was very clean and the hotel in general was excellant. We ate in the restaurant and both of us really enjoyed it. Staff very efficient and friendly. Will definetlly stay again and would recommend it to a friend.

Guest rating:

Average

28/10/2010

"Clean, spacious, generally well equipped room but lacking useful services for business travellers"

Refurbised, good quality, room/bathroom with a great shower and comfortable bed with a choice of pillows. Double room spacious enough (with large desk and sofa) for more than a one night stay for a business traveller. Would have liked some additiona/ services in room - iron/board, free wifi access (would always choose hotel with this over one without) as well as room service (delivered to room rather than collected from reception). Restaurant facilities not good - limited choice of uninteresting, unhealthy traditional food (though fish and chips excellent). Self service breakfast buffet restuarant similarly limited to uninteresting, pre-packaged food and machine drinks. Would definitely stay again for room quality but not for the food.

Guest rating:

Good

18/10/2010

"-"

Clean hotel, friendly staff. Good location for restaurants.

Guest rating:

Excellent

15/10/2010

"spotless and excellent value"

will definately return but for longer next time! hotel was very clean and tidy. Staff very friendly and helpful.Breakfast wasn`t just cereal/breads but included cooked breakfast too which was excellent value since there was 4 of us in a family room.Free wi-fi in lounge area kept the kids happy. Can`t fault it in any area.!!

Guest rating:

Good

5/10/2010

"It would be good if your website included contact telephone numbers"

Hotel was fine if a bit difficult to find at first; room was good; breakfast was adequate; I didn`t try your restaurant food being there one night only; good value for money overall;

Guest rating:

Excellent

28/9/2010

"-"

I found hotel and facilities very good and the staff pleasant and helpful

Guest rating:

Excellent

5/9/2010

"-"

staff very helpfull and welcoming. rooms clean.

Guest rating:

Good

4/9/2010

"Staff were very friendly and helpful."

A good hotel to stay in for a overnight. Close to city centre.

Guest rating:

Excellent

30/8/2010

"Excellent hotel, reasonably priced!"

Guest rating:

Excellent

29/8/2010

"EXCELLENT FAMILY FRIENDLY HOTEL"

A really super hotel, friendly staff,great breakfasts, great value for money. Definately recommend. Room ideal. all clean, beds comfy.

Guest rating:

Good

26/8/2010

"restaurant menue"

very basic I had the vegetable lasagne which was tastless, on the second night had the fish and chips. fish not cooked enough. traveling on my own I prefer to eat in the hotel

Guest rating:

Excellent

23/8/2010

"Quick, easy to access and superb for the kids"

We decided to eat at the hotel when we arrived and the food was very good. Possibly the childs portions are a little on the big side. The receptionist was very clear and pointed out all we needed to know. The family room was very comfortable and catered for the four of us very well. Overall we had a very pleasant experience at the hotel, parking was also very safe, I would not hesitate to use the same hotel in the future.

Guest rating:

Excellent

23/8/2010

"Spot on"

Everything you`d want from a one night stay or longer. Very clean and comfortable. Great location. On site car parking. Quality breakfast. Only down side was £4.70 for a whisky and diet coke

Guest rating:

Excellent

21/8/2010

"Cha"

Guest rating:

Excellent

3/8/2010

"Fantastic Hotel"

We just back from the Hotel yesterday and we can Highly reccomend staying here. The only fault and its very small but we had no plate for our breakfast and then we had to wait for cutlery. We could not believe the breakfast the choice was not what we expected, a hot buffet and a choice of cereal and fresh fruit, set us up for the day, we have stayed in other Express Hotels and only had cereal on offer. We will definately be back, the location was great, just 10 mins to the City Centre but some great restaurants and bars on the way, highly reccomend the Empire Bar for great bands. The staff at the Hotel were very friendly, we look forward to staying again.

Guest rating:

Some problems

14/6/2010

"Was shocked to see that I was booked in for the 13th of June when the required date is 21 june."

Can I salvage this terrible mess-up ?

Guest rating:

Good

6/6/2010

"Very clean, comfortable rooms- myself , my husband and two children had an excellent nights sleep. "

Guest rating:

Excellent

4/6/2010

"Excellent Hotel, Staff Lovely , Very helpful,"

The Hotel is clean, and bedroom kept to a high standard, the only thing i found wrong was the hair dryer didn`t work we had mentioned it to a member of housekeeping but i think she was busy.But over all a pleasant and happy experience had by myself and my family, and we most certainly stay with you again.

Guest rating:

Excellent

31/5/2010

"Superb value for money. Clean & comfortable. Staff very pleasant. Convenient for city centre."

Guest rating:

Average

24/5/2010

"hotel very comfortable. Plenty of rom to move around. Room comfortable. Breakfast very good. "

Overall the hotel was very good with a high standard of breafast (Cooked buffet) for a Holiday Inn Express. Location outside was a bit run down. The main problem was the carpark for builders yard ??? The ramps to the carpark were 4 inches wider than the car........

Guest rating:

Good

11/5/2010

"-"

Nice hotel but too far from shopping areas.

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Sun: 10am- 9pm

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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

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