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To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.
Average guest rating:
95% (67 reviews)
Lovely hotel and staff
We only stayed for two nights but, I wish we had stayed longer.The staff, food quality and rooms were excellent. Drinks were reasonably priced.The best part of the hotel (for us) was the library,a really nice place to relax with a drink.We used three taxis, and each driver told us that we had picked a good hotel. The Cavendish has a very good reputation!I will be back!
The room was clean and well maintained my only criticism would be the size of the wardrobe. Positioned half way along the wall and very small. Staying 1 night was ok but if you where staying longer it would be a tight squeeze. Safe was on the floor of the wardrobe so no where for shoes. Breakfast was ok food on the buffet could of been warmer. Good service all round for the price £80 with breakfast would recommend.
I had an overall excellent stay. The hotel is beautifully located and accomodating. My room was spacious enough, the bed very comfortable. However, I had some issues with a window that wouldn`t close. Staff were lovely and attentive, breakfast staff in particular. As I was having breakfast by myself, I was shown to a table that overlooked the sea and this was in my opinion , a lovely touch. Compliments to the caring and attentive breakfast staff working on the 20th. I would definitely return and recommend the Cavendish to all my friends visiting Eastbourne.
The Cavendish Hotel, Eastbourne is an excellent hotel. Seafront location is lovely. Staff are excellent. It is warm and welcoming, serving excellent food, pleasant rooms and beautiful communal spaces. I would be very happy to recommend it to all travellers and look forward to my next visit!
Room was comfortable and clean great stay with helpful and polite staff.
Unknown to me the hotel was hosting a Cuban salsa convention. This restricted other guests regarding availability of food c hoices,only the bar menu was available . the other dining rooms were off limit to normal guests.Had I known this I would not have made the booking Apart from this the staff were very attentive given the problems
We are going back many years to see the quality of service we received at our visit to the Cavendish. Everybody was so cooperative and obliging in every way. The real beauty of our holiday was the efficiency at which everything was dealt with.Saving up for the next break.
Hotel is situated in a good position on sea front. The staff were very polite and looked clean and tidy in their uniforms especially in the restaurant. Reception staff very helpful. If visiting Eastbourne again would stay at The Cavendish.
Hotel response from General Manager
11/8/2014
Thank you from All of us at the Cavendish Hotel. I will be passing on your comments to the Kitchen Brigade, Restaurant & Housekeeping Departments in particular, Hope your able to come and visit us again soon.
We had a great few nights at the Cavendish. Easy check in/out, very friendly, relaxed but efficient staff, great choice of food for breakfast and rooms squeaky clean and well equipped. Good location on the seafront and close to town.
Hotel response from General Manager
11/8/2014
Thank you for leaving a review. We are very pleased that you have enjoyed your stay with us. Hope you are able to return soon
The only complain i would make is the hotel is very hot, but when we asked for the windows to be opened it was done immediately and my sister in law was given a fan
Hotel response from General Manager
11/8/2014
Thank you for your comments, we are delighted that you enjoyed your stay with us, and look forward to you returning in the not too distant future.
Lovely hotel which was comfortable & suitable for the booked occasion (my wife`s birthday). Thought it was actually nicer than The Grand where we have stayed previously, only comment would be to arrange more staff for the bar (we were told by the man looking after it they were understaffed at the moment, hence the dirty tables etc) Apart from that, would recommend.
Hotel response from General Manager
11/8/2014
Thank you for your comments, we are glad that you have enjoyed your celebration. The Bar Team, are all back from their holidays, and working extra hard to keep all our guests happy. Please accept our apologies, your comments have been noted for future.
Room was spacious and suited all of our needs. Loved every minute. Breakfast fit for a king. Definitely going back again.
Hotel response from General Manager
11/8/2014
Praise Indeed! thank you for your comments - its a real motivator to all of us at the Cavendish Hotel Eastbourne
Will come again. Thank you.
Hotel response from General Manager
11/8/2014
Excellent! We look forward to it :)
I was staying for one night and wish I had stayed longer. Customer service was the best I have seen in any hotel I have been too. The breakfast was one of the best I had had in a hotel. Worth it`Best hotel I have stayed in the UK and one of the best I have stayed. Customer service, breakfast, and spa fantastic. Worth four stars and experience made me want to go back to Eastbourne and stay there again.
Hotel response from General Manager
11/8/2014
Ahhh Thank you what lovely comments. Please come and stay again, maybe in the summer so you can take in some of the beach & Bandstand events or even Airbourne during August ... Eastbourne has something for everyone throughout the year !
lovely and comfortable seaside hotel , large rooms with all the home comforts. beautiful dining room and food to match. all the staff are so nice and very helpful.
Hotel response from General Manager
11/8/2014
Thank you for your review. All of us love reading the reviews.. so that we can help make the hotel better.Hope you come and stay with us again soon
The room was large, clean and comfortable. The staff were helpful and welcoming. The breakfast was amazing!
Thoroughly enjoyable winter stay :-)Rooms are clean & well maintained. Staff courteous and friendly. Well recommended
Lovely relaxing stay. Staff all very professional and courteous. Breakfast and dinner excellent. Room at the back of the hotel ample, comfortable and quiet. Would recommend..
I slept very well here, lovely bathroom and superb breakfast. Receptionist very welcoming and informative. Looks onto seafront, very relaxing
Nice size room. Comfort at an affordable price will stay again
Excellent service in restaurant, beautiful decor. Wonderful view of the sea . Lovely clean room with all amenities.Very comfortable bed.
A first class hotel, good food, excellent service, the rooms are very comfortable and beautifully clean, would certainly stay again
All other services including restaurant were excellent. Was charged with car park use on checkout. There is no mention of car park charges anywhere on the hotel website..argued the point and it was deducted straight away. To get sea view rooms you need to ask/upgrade and pay an extra £20 a night...which is not really worth it. Overall staff etc ...and all very good...8/10.
Exellent,nice hotel,nice place,exellent food.....Im going one more time,,,,,
Excellent room and very courteous staff made for a relaxing weekend.
Lovely hotel, staff very friendly and helpful.
Despite the difficulties as the shower was difficult for my husband the room was nice and spacious.The bathroom door didn`t shut either but it was mended as soon as I reported it. Food was lovely and it has a spacious and light restaurant.
This otherwise excellent hotel has a lounge described on the website as "beautiful library": it is an interesting room but has only two real books and many fake shelves with dummybookspines!!
10 out of 10 for value and service
The rooms were lovely and so well equipped ...Breakfast Buffet lovely and great choice of special treats on the menu . Just a shame the lifts are so slow ! We will aim to stay again and would highly recommend. Thank you
After a very hard year i decided to just have a weekend at least away from everything,What a weekend i have never felt so cared for,nothing was to much trouble for any of the staff,eating or just having a coffee in the lounge no-one hurried you,and for a very small sum the ultamate breakfast delivered to your room.my only regret is that i never stayed for a week.coming home relaxed is an understatement. thankyou to all the staff at the cavendish.
super clean rooms with comfy beds. Location perfect. A stylish and comfortable surroundings . .. we will be coming AGAIN. THANKS
My husband and myself had a very enjoyable couple of nights stay at the cavendish, the hotel is of a very high standard and all the staff are very helpful and friendly. The breakfasts were excellent. It would be nice to have a little music or even a pianist in the lounge area as it does come across as a little quiet at times. Overall a great hotel :)
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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.