4 star

Thistle London Hyde Park Lancaster Gate

90-92 Lancaster Gate, Bayswater, London, W2 3NR

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

87% (248 reviews)

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Guest rating:

Good

8/6/2015

"Room lovely but air conditioning not good, room very warm"

Loved the room, location and staff very helpful. Thank you.

Guest rating:

Good

7/6/2015

"Clean, convenient and met needs"

Guest rating:

Good

7/5/2015

"Great Location and Fair Value"

Next to Hyde Park and Public Transportation. Clean and roomy room with nice bathroom. Nice restaurant and lounge A good place to stay!

Guest rating:

Excellent

17/4/2015

"-"

Shame we only stayed , one night , the Hotel is in a lovely position, facing Hyde Park, it`s a very worthy 4 star Hotel , staff were very helpful , look forward to going back soon.

Guest rating:

Excellent

10/4/2015

"Very clean and comfortable room. Excellent to have 12.00 noon checkout. Good position opposite park."

Guest rating:

Good

9/4/2015

"Good overall standard but room too hot."

Couldn`t really fault the hotel and breakfast, bed and room were all great. Only issue is that the room was too hot and air con did not help. They need to fix this.

Guest rating:

Excellent

6/4/2015

"Everything was first class,staff were very polite and welcoming,thank you"

Guest rating:

Average

1/4/2015

"-"

The hotel looked tired inside, our room was in need of a refurbishment. However, staff were efficient and friendly.

Guest rating:

Good

30/3/2015

"Good room and good service"

Guest rating:

Excellent

30/3/2015

"Excellent Hotel and location"

Excellent hotel and vey spacious , staff excellent , breakfast is the best I`ve ever had absolutely brilliant choices , bar staff great . Hotel`s location really is great for royal albert hall with a straight walk across hyde park and straight there, and very near tube station. Would come back.

Guest rating:

Excellent

29/3/2015

"Good value - convenient location- close to tube & bus stop"

Stayed for 3 nights in a twin bedded room - most spacious room we`ve stayed in in this price range & this area. Well furnished with good bathroom which actually had a bath & shower - plenty of hot water & good thick towels. Convenient location for us as less than 10 minutes walk from Paddington station & only 20 minutes across Hyde Park to the RAH, V&A , science museum & Natural History museum. Bus stop just outside with frequent service into town & Lancaster Gate tube also close by. All staff (reception, dining room & housekeeping) were friendly & helpful. Good choice for breakfast of hot & cold options. Lighting was particularly good - good bedside lights for reading & all controls by the bed. Beautiful basins in the ladies on the ground floor! Only niggle was, in common with a lot of hotels, a notice is posted regarding reusing towels & the environment, & though guests comply the towels are whisked away regardless.

Guest rating:

Excellent

29/3/2015

"Great staff"

Warm welcome, great staff, super breakfast and an ideal location. The room was super

Guest rating:

Excellent

26/3/2015

"Perfect for us"

Quiet hotel-comfortable room-staff friendly-breakfast and lunch fine-so near to the park-good transport

Guest rating:

Good

24/3/2015

"Good location"

The hotel was lovely, the food was excellent, the staff were very pleasant. My only issue was my room had the most ENORMOUS mirror and a double bed that was squashed in a corner. The room was at the rear of hotel which was fine for a one night stop apart from when the lights were out and all was still there was a dreadful humming of a extractor fan or something similar, so not the best nights sleep. Avoid room 218

Guest rating:

Good

23/3/2015

"-"

Very good all round. Room needed a few minor touch ups but this was a small point. If we needed the same location we would certainley stop there again.

Guest rating:

Excellent

21/3/2015

"Excellent service ,great location."

Very nice hotel and rooms with excellent staff and a great location for exploring central London.

Guest rating:

Excellent

20/3/2015

"Friend"

Guest rating:

Good

17/3/2015

"-"

Lovely hotel in a good situation. Average uninspiring but filling breakfast. Well presented, clean and warm, staff polite and helpful. Maintenance needed on very noisy A/C unit in bedroom causing sleep disturbance in an otherwise comfortable room. The A/C in the breakfast area was making the same noise! Would visit hotel again.

Guest rating:

Excellent

16/3/2015

"A lovely place for our weekend break."

All staff very welcoming ,friendly and professional.Room clean and comfortable with a view of Hyde Park.Food perfect.Good location.We will definitely use this hotel again.

Guest rating:

Excellent

6/3/2015

"highly recommended "

Great staff, wonderful location, beautiful room, great value for money

Guest rating:

Good

2/3/2015

"Thistle Hyde Park Hotel"

In a prime location, opposite Hyde Park, underground stations within 500 yards in each direction. Bus stops outside and opposite front of hotel on Bayswater Road to take you to and from central London. Hotel is very smart and clean. Rooms quite large, overlooking Hyde Park. Comfy beds with extra pillows available. All mod cons. No complaints at all.

Guest rating:

Excellent

22/2/2015

"Perfect stay"

My husband and I stayed for two nights in February 2015. Lovely hotel, very comfortable and quiet. The breakfasts were delicious and the location right opposite Hyde Park was perfect. Lancaster Gate tube station is a five minute walk meaning commuting into London to see the sights was so easy. Next time we`re in London, we will definitely be back

Guest rating:

Good

20/2/2015

"Clean, friendly, well run hotel. Ideal for Central London"

Nice traditional hotel - clean and well run, if a little tired in places, with friendly and helpful staff. Our bathroom could have used a visit from the maintenance man and a few licks of paint in the dining area and public spaces would go amiss. Good breakfast, comfortable and very easily accessed. Perfectly situated 300m from Lancaster Gate tube and ideal for Central London - all in all a good stay and we would definitely return

Guest rating:

Excellent

18/2/2015

"lovely hotel, excellant staff."

One tiny whinge, I could not connect to the WIFI at all. Hotel was lovely, loved the decor & breakfast was great. Would definitely stay again.

Guest rating:

Excellent

17/2/2015

"Lovely room, lovely breakfast"

On arrival, we were intending to leave our bags as it was before the check in time. However, we were able to check in early and the suite we were given was delightful. The staff were helpful and the breakfast was excellent. We would certainly stay there again. The hotel has a fantastic location right next to hyde park.

Guest rating:

Excellent

17/2/2015

"Fantastic staff"

I`ve stayed at this hotel several times and the staff here are amazing. I left my theatre tickets at home and hotel direct were do helpful emailing me them, then the hotel printed it all out for me. If I had one tiny negative it would be that the bathrooms really do need updating, but all in all we had a fantastic time, thank you!

Guest rating:

Good

16/2/2015

"Good location but small bedroom"

Very good friendly check in, bedroom small, bathroom tired & toilet roll holder fell apart on use.... in the bedroom there was no side table & very narrow.. hence one of us being squashed against the wall in the bed... breakfast service very nice & overall a good experience,, but bedroom let`s them down..

Guest rating:

Good

9/2/2015

"Great hotel and great location"

Stayed for one night,nice hotel,room ok but a little dated,breakfast was included which Was a bonus,would defently stay again.

Guest rating:

Good

8/2/2015

"Convenient location"

Guest rating:

Excellent

8/2/2015

"Super small hotel"

a very good hotel in a very convenient position. Good sized rooms, well furnished. Nice bar and restaurant. Staff were all very helpful and friendly. Would certainly stay here again !

Guest rating:

Some problems

8/2/2015

"Rooms let 4star status down"

Cold rooms, en-suite in need of a serious upgrade! Mould around bath, gaps in sealant! Toilet didn`t flush properly. Windows let a force ten gale in. But... Beds comfy!

Guest rating:

Excellent

6/2/2015

"-"

fine except bathroom a little distressed, toilet didn`t flush easliy

Guest rating:

Good

2/2/2015

"Hotel a bit tired in places"

Our room was nice and we were given a pleasant upgrade. Although the room was nice the bathroom needs refurbishment, teh fittings were old and had lost most of the metal colouring and finishing in parts very poor. he balcony doors to our room didn`t fit very well, so it was very drafty and cold. We were supplied with a small plug in raditor but we couldn`t put where it was needed by the window as the electrical point there didn`t appear to be working properly. The breakfast was good but all self service which is disappointing for the money; £12.00 each. We were told by the evening receptionist that the hotel is being refurbished and will be presented as a five star when completed. I paid in excess of £100 and then breakfast on top. I felt I may have been able to get better value for money elsewhere even though the staff polite and helpful.

Guest rating:

Some problems

1/2/2015

"Not 4 Star"

The first room we were allocated was really poor - the main light was not working, the bed was difficult to get into on one side because a pillar was in the way and there was no space for a bedside table on that side. There was no fridge in the room as advertised. The volume on one channel of the TV was so low we couldn`t hear it. However when we reported these problems to Reception we were immediately upgraded to a deluxe room. Even so, in this room the lights on one side of the bed didn`t work and room was `heated` via a noisy vent in the ceiling which was pumping out cool air and again the volume on one channel of the TV was so low we couldn`t hear so we just wrapped up to keep warm. The additional fan heater was not powerful enough to heat the room but fortunately the bathroom was heated by radiator so that was fine. The staff were all pleasant and keen to please but being the weekend there were no maintenance staff available to fix any of the problems.

Guest rating:

Excellent

31/1/2015

"Relaxing break"

A break to recharge batteries, where could be better than the Thistle, , lovely view of Hyde Park, beautiful room, excellent, friendly & very helpful staff. The breakfast was full of choice & very good.

Guest rating:

Good

26/1/2015

"Good Clean room, Excellent service from the staff, Good location and value for money. "

I would have scored the Thistle as Excellent, but the room just looked over the services, and fire escapes in the centre of the hotel, and didn`t have much daylight. This wasn`t a problem as we spent most of the day away from the hotel anyway, and this room was still good value for money, and the staff could not have been more helpful or friendly.

Guest rating:

Excellent

21/1/2015

"PERFECT!"

We enjoyed a de luxe room overlooking the park. Staff all very pleasant and happy to help with everything without being pushy. Looking forward to a return visit!

Guest rating:

Excellent

21/1/2015

"my wife and daughter were looked after very well"

everything about this hotel was above standard and i would like to thank the staff for taking care of my wife and daughter so well

Guest rating:

Excellent

20/1/2015

"Lovely hotel, superb location"

My husband and I stayed here for a trip up London and it was the icing on the cake for a lovely day. The rooms are lovely, really high ceilings, ornate lighting and clean bedroom/bathroom. Our bathroom was huge. we had their breakfast too which was buffet style but plenty of it and fab! It is a stone`s throw from Lancaster Tube which is on the central line, so perfect location for seeing London. Highly recommend.

Guest rating:

Good

19/1/2015

"Friendly, spotless, and great breakfast."

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