3 star

Thistle Barbican Shoreditch

Central Street, Clerkenwell, City of London, London, EC1V 8DS

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

85% (1832 reviews)

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Guest rating:

Average

8/5/2019

"-"

Bed was hard not enough plug sockets in room. Soap dried out the skin alot. Telly didn`t really work in the room sound was very low on channels.

Guest rating:

Some problems

28/4/2019

"Staffing levels young and inadequate "

Rooms clean but three rooms had something missing. Not enough complimenta

Guest rating:

Good

16/4/2019

"Cheerful and quiet!"

Loved the pool and the sleep!!!!!

Guest rating:

Good

14/4/2019

"comfortable "

a 341;easonable hotel. we had a problem with the electrics and it was sorted very quickly.

Guest rating:

Poor

8/4/2019

"Indifferent Staff"

The TV was not working on arrival. Reception was advised and I assumed it would be sorted by the time I returned late evening. It was not. A reminder was given to the `vague` reception staff after 22:00 but ultimately at 22:40 the hotels solution was for us to change rooms! We didn`t. Earlier in the evening, we had planned on having a meal in the restaurant, but were told that we could only eat in the bar. However, in the bar an extremely drunk lady was continually swearing. As the staff did nothing about this situation, we ended up leaving the hotel and eating out. At 03:00 in the morning, we were awoken by a particularly noisy group of drunken men who proceeded to put loud music on for the next 45 minutes. If the staff had taken any responsibility for the TV, the drunken lady or the the noise at 03:00 in the morning, it could have been much better. I will not be staying at this hotel again.

Guest rating:

Excellent

7/4/2019

"Brill"

Hotel facilities were good. Breakfast charges reasonable. Service fantastic. Bed a little hard but still slept like a log.

Guest rating:

Excellent

2/4/2019

"Customer service on another level "

Guest rating:

Average

2/4/2019

"-"

The hotel was divided into two sections and cant comment on the rooms in the main section as we were based in the second area. The lobby was clean tidy and well decorated. There was decorating going on in the downstairs area in our section. Hopefully this will then move into the rooms. The room was clean and tidy but could do with been up dated as a lot of the furniture was marked and chipped bathroom the same, clean and tidy but a funny lay out and ready for a face lift. Not a bad location we enjoy walking so walked into central London 20-30mins away. Tube 10mins away.

Guest rating:

Excellent

31/3/2019

"Excellent "

Guest rating:

Excellent

25/3/2019

"Best oasis in town"

Excellent value for money. Gets our vote and five stars

Guest rating:

Poor

18/3/2019

"Very disappointing. We won`t be back"

Old out of date building. Room was next to the lift and stairwell so noisy constantly. Needs pulled down and rebuilt. Beyond an upgrade!

Guest rating:

Some problems

18/3/2019

"Not great"

T.V didn`t work properly, lost channels and no volume on some. Had to keep asking for more Tea bags for the room. Things not replaced like no tissues and lightbulb gone in bathroom. Not very clean, housekeeping poor. Shower cold one day, too hot the next. Only positive, bed was comfortable.

Guest rating:

Excellent

17/3/2019

"Great hotel"

Very helpful staff. Exceptional service from the woman who booked us in, in helping us with how to get around London. All the facilities were good. The breakfast was excellent. Room had all we required.

Guest rating:

Good

14/3/2019

"Very nice hotel."

Would have preferred ot to be nearer Covent Gardens. Never enough teabags!

Guest rating:

Excellent

11/3/2019

"Made to feel like the queen. "

I can not fault this hotel at all. Visited as a treat for my daughters 8th birthday. On arrival we were greeted by the Receptionist called Molly she said how lovely my daughters manners were and said she would send up a treat to our room for that and the fact it was her birthday. My daughter was theirs when she had a birthday card delivered along with cakes pop and a nice bottle of wine for me and her grandma. Molly went above and beyond her job (Thankyou for making my daughters weekend) best day ever she said. The rooms were spotless along with the restaurant and the spa. The staff were very helpful. We will be back x

Guest rating:

Excellent

4/3/2019

"thistle barbican"

very nice hotel.great spa ,very good for all conections to anywhere, facilities where great

Guest rating:

Good

3/3/2019

"All good very friendly and no issues , clean room"

Guest rating:

Some problems

2/3/2019

"They treat the deal guests poorly "

We were put in a mould filled room with broken wardrobes. They did move us after we complained. Some people wouldn`t.

Guest rating:

Excellent

26/2/2019

"Loved it"

The hotel was great , staff where all very helpful even had a nice Surprise for my wife for her birthday from this from the hotel

Guest rating:

Good

22/2/2019

"-"

Lovely rooms and really enjoyed the use of the pool and facilities.

Guest rating:

Good

21/2/2019

"Clean, staff were very helpful, quiet "

Guest rating:

Average

20/2/2019

"Comfortable but tired looking room "

The hotel room was comfortable but dated and in need of some updating. Additionally, there was no hot water when I was showering at 11pm. However, for the price of the hotel, train and show package I can`t complain.

Guest rating:

Excellent

18/2/2019

"very friendly and helpful staff - comfortable surroundings and a good base for exploring London"

the swimming pool and steam room is a nice way to relax after a busy day

Guest rating:

Average

18/2/2019

"Dated (family rooms)"

Staff helpful.

Guest rating:

Excellent

16/2/2019

"Good customer service"

Hotel was very clean. Staff very pleasant. Brought wife for a Valentine`s and birthday treat. Hotel made us very welcome and even gave us a complimentary bottle of wine. Lovely surprise. Would recommend.

Guest rating:

Good

12/2/2019

"-"

The checking in was welcoming, the room was as expected if a little tired, some of the `veneer` was peeling off the furniture and some of the grouting in the bathroom wasn`t pristine. There wasn`t enough tea/coffee making items but that`s not unique to this hotel, there`s never enough. Altogether good value though.

Guest rating:

Excellent

10/2/2019

"Great"

Everything we needed, a bit of a way from the theatre

Guest rating:

Excellent

10/2/2019

"-"

Clean friendly, food amazing

Guest rating:

Excellent

10/2/2019

"-"

Very clean rooms and so quiet would definately return

Guest rating:

Good

6/2/2019

"-"

Perhaps just a little difficult to find initially but very friendly hotel, food was great

Guest rating:

Excellent

5/2/2019

"-"

The hotel was very clean ,staff where very helpful nothing too much trouble. Would highly recommend the breakfast. Will definately

Guest rating:

Excellent

4/2/2019

"Great deal/price"

Was a bit concerned as doesn`t look much from the outside but it`s a lovely hotel with spacious rooms, comfy beds and great staff. We didn`t eat there so can`t comment on the facilities/breakfast but looked lovely when walking by! Would definitely recommend.

Guest rating:

Excellent

3/2/2019

"Enjoyed our stay"

Enjoyed staying at this hotel, staff very helpful and friendly! Would stay there again.

Guest rating:

Excellent

30/1/2019

"Brilliant "

Was greeeted by a lady called elanora? She was very cheerful and helped with every need we had including helping us to find a taxi, she upgraded the room for us, I found her very helpful. The hotel it`s self was lovely and the breakfast was amazing best I`ve had in ages would defo stay again

Guest rating:

Good

29/1/2019

"-"

Quite expensive for food and drinks but lovely clean and spacious room.

Guest rating:

Excellent

27/1/2019

"Fantastic personalised experience"

I took my mum to this hotel for her 60th birthday and the staff could not have been more kind. They upgraded our room, gave complimentary breakfast and a bottle of champagne with cake. The hotel went out of their way to make this birthday weekend an amazing experience for my mum. The room was nice, everything you needed was inside and anything extra, staff were more than happy to sort out for us. Overall, a fantastic weekend, thank you to all the staff for this wonderful visit and experience.

Guest rating:

Excellent

27/1/2019

"Nice hotel, great service."

Room was comfortable and clean, staff were very helpful and accommodating when we asked for extra coffee and sugar. Would definitely stay her again.

Guest rating:

Excellent

27/1/2019

"Clean "

Perfect location, clean and just what we wanted.

Guest rating:

Excellent

27/1/2019

"Staff very helpful and friendly nothing was too much for them to do overall very well organised "

Guest rating:

Good

25/1/2019

"-"

Restaurant needs attention,had soup bowl was cracked, long wait for spoons to be bought for our soup, soup arrived cold had to be returned to the kitchen ,

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