4 star

The Tower Hotel London

St Katherine`s Way, City of London, London, E1W 1LD

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Excellent

91% (3153 reviews)

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Guest rating:

Good

14/6/2019

"-"

60th Birthday celebration, fabulous hotel in great position. Room was lovely although terrible smell from bathroom (drains I would imagine) Rectified later in day

Guest rating:

Good

2/6/2019

"Lovely hotel but not a good nights sleep"

The hotel could not be situated in a better place with perfect views of the marina and Tower Bridge. The staff are friendly and helpful and although the rooms are showing a few signs of wear and tear they are clean, well presented and well equipped. Unfortunately, due to an unruly guest the fire alarm was triggered at 2:30 am and the ensuing confusion meant that we were kept awake for an hour. No apology was offered and the incident was not mentioned until I queried it at checkout later the same morning.

Guest rating:

Excellent

2/6/2019

"Wonderful views, great staff"

Guest rating:

Average

29/5/2019

"-"

Very small room with limited facilities not even room for a comfy chair. Very noisy during night even disturbed by youths on street below and we were 5 floors up. Felt some staff to be very abrupt boadering on rude in way they spoke to us

Guest rating:

Good

29/5/2019

"Perfect location"

Good service, room was slightly small, but great view of the docs. Bed was comfortable. Shower hot. Very good over all

Guest rating:

Average

28/5/2019

"-"

Great view but the room needed some TLC - wallpaper coming away, headboard not properly attached to the wall, door handles on the wardrobe coming away in our hands. Shame as the location is lovely.

Guest rating:

Some problems

25/5/2019

"Breakfast is cold "

Came down for breakfast 0815hrs sat moved to another area to eat breakfast I had the cooked breakfast but they had not lit the hot plates to keep the food hot

Guest rating:

Excellent

20/5/2019

"Lovely and accessible"

Staff were very polite, room was lovely and a fabulous location. Looked after our bags on last day so we didn`t have to carry them round until our train and were brilliant at sorting us a taxi to the theatre and back so we felt very safe. Both Drivers were excellent and informed us on our phone as they were a little late due to traffic - excellent service

Guest rating:

Good

19/5/2019

"Lovely hotel "

The hotel lobby was lovely, rooms slightly dated Had a lovely stay didn`t spend I had time in the hotel as was out sight seeing large que for breakfast at 9am so need to have early breakfast or later breakfast to avoid Ques

Guest rating:

Good

18/5/2019

"-"

The hotel is well located close to buses, underground and river buses. The beds are extremely comfortable and the rooms clean. The staff are friendly and work very hard, breakfast is well organised with a good range of food. Some of the public areas are now a little tired but it is excellent value for money.

Guest rating:

Excellent

18/5/2019

"Stayed before and will stay again"

Great hotel with stunning views and ideally located

Guest rating:

Excellent

12/5/2019

"-"

Ideal placed hotel good staff and good facilities

Guest rating:

Excellent

12/5/2019

"Courteous, clean and comfortable, with a great breakfast at a reasonable price for London "

Guest rating:

Excellent

12/5/2019

"-"

Fantastic hotel we arrived early was offered an upgraded room with an amazing view of tower bridge, staff are very helpful.

Guest rating:

Some problems

6/5/2019

"Comfortable hotel but room to hot tried to turn temp down but ended up leaving windows open."

Maybe it might be an idea to have the room colder then at least it is easier to warm them up.

Guest rating:

Good

6/5/2019

"-"

Pleasant staff and very accommodating. Excellent location for our stay, shame we couldn`t be upgraded for our birthdays.

Guest rating:

Excellent

6/5/2019

"Tower Bridge"

Wonderful stay... excellent customer service. Great view from the room, overlooking Tower Bridge.will stay there again.

Guest rating:

Excellent

5/5/2019

"-"

Beautiful view, great location and room was excellent. However disappointed with quality of breakfast considering the extra charge paid

Guest rating:

Excellent

25/4/2019

"Friendly, clean and comfortable "

Guest rating:

Some problems

18/4/2019

"Very poor hotel"

Room was aged and was a real let down, especially considering the price of the room

Guest rating:

Good

15/4/2019

"Wonderful views."

The room was very clean and the beds comfortable. Great location. Will definitely stay again.

Guest rating:

Excellent

8/4/2019

"Great view"

Excellent and pleasant staff

Guest rating:

Excellent

6/4/2019

"-"

Hotel was very good. Well worth upgrading to `executive ` but crack in bathroom basin a bit disappointing

Guest rating:

Excellent

6/4/2019

"Brilliant location to explore what London has to offer."

Guest rating:

Excellent

5/4/2019

"-"

Very friendly and helpful staff

Guest rating:

Some problems

5/4/2019

"Room not as requested difficulty making reception understand that we needed a shower freestanding an"

Took 30 mins to check in. Toilet exceptionally low suitable for a child and not for adults Reception assured us we would have separate shower but it wasn`t which was difficult for my wife.

Guest rating:

Excellent

3/4/2019

"-"

We have stayed here before and our second visit didn`t disappoint.

Guest rating:

Excellent

3/4/2019

"This has to to Used"

Looked after very well all week-end. Staff could not do enough for us. The situation of the Hotel is one of thed very best in London

Guest rating:

Excellent

2/4/2019

"Brilliant"

Stayed at the hotel for 2 nights. Really top notch hotel. Breakfast was lovely. Rooms were spot on and clean and the views from the window were superb

Guest rating:

Excellent

2/4/2019

"What a View"

We had a very comfortable and lovely overnight stay in the Tower Hotel and we were lucky enough for our view to overlook Tower Bridge and the river. Staff were very helpful and friendly.

Guest rating:

Excellent

31/3/2019

"-"

The hotel was a great experience and the cherry on top for us was the birthday gift for my wife. The view of the bridge just summed up our whole experience, exceptional.

Guest rating:

Excellent

24/3/2019

"-"

A birthday treat saw a wonderful room with river view Superb staff helpful and courteous Show was simply stunning Thanks

Guest rating:

Good

24/3/2019

"-"

Too far from theatre but a lovely hotel

Guest rating:

Excellent

23/3/2019

"Lovely hotel, fab views, really helpful staff"

Guest rating:

Some problems

18/3/2019

"Disaster on Saturday night!"

Initially the hotel was fine, good location and decent standard rooms. Unfortunately at 1 o`clock in the morning on Sunday, we were woken by telephone and told that we had to pack up and move to another hotel - the Cumberland. There was a major water leak in the hotel! Not a pleasant experience in the middle of the night!

Guest rating:

Average

18/3/2019

"Old"

Excellent location and very friendly and helpful staff. Unfortunately the hotel itself is looking a little tired. Room was comfortable but in need of modernising or redecorating. Didn`t help that they had a burst pipe which flooded reception and closed the bar.

Guest rating:

Good

18/3/2019

"Clean, with friendly staff"

Not all the lifts were functional throughout our visit which made access & egress to/from our room a rather adventurous activity

Guest rating:

Good

17/3/2019

"The Tower Hotel"

Very welcoming staff. Was able to get into our room an hour early. Very clean and neat room. Lovely view of the docks. Definitely would recommend.

Guest rating:

Poor

17/3/2019

"Refund needed and agreed by hotel"

During our stay there was a major water leak on telnet 1st floor which needed immediate repair. We were on the 2nd floor and were kept awake until 2.30am due to constant excruciating drilling and banging. We spoke to the hotel manager who agreed to refund us for our stay but instructed us to do it through you. Please could you get in touch with the hotel to arrange this refund?

Guest rating:

Excellent

17/3/2019

"Fabulous view"

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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

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Some problems

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