My wife and I had booked a room at the Russell Hotel in London through Hoteldirect, with a long period of notice ie: 2 months and just before we were due to go to london,I received a call from Hoteldirect duly informing me that the Russell hotel was over booked and that we would have to move to alternative hotel. At this point I unfortunately took the advise of the professionals at Hoteldirect and unwittingly found ourselves in nothing more than an a bad travelodge and at the check in I was also aware that other hoteldirect clients had also been palm off to this same hotel. I complained to the hotel management about the sub standard room and was finally moved to what can only be considered a slightly better room at the front of the building. I personly will not use Hoteldirect again as the hotel that we were offered was not up to the standards that I was lead to believe . Be warned!!!

The staff were very friendly and helpful The room was beautiful Breakfast was a little chaotic on the first morning and therefore I requested room service which was excellent

Good standard hotel centrally located easy walking distance to Oxford Street, Covent Garden and Leicester Square.

Friendly helpful staff, comfortable clean room, convenient location. Would recommend.

Have stayed with you before and hope to be back

good location with all necessary services

My friend and i enjoyed our stay but both thought the cost at £19-50 each was too much. The cost should be clearly shown before you have commited yourself

Was initially put off paying what I considered a high fee for the room but the hotel was worth it. Great quality all round and the best hotel bed I have ever slept on!!! I stayed at the front of the Hotel and despite the extra glazing the road noise is loud but that`s not the hotels fault and it`s the same in all major cities. Breakfast was very good and service wa excellent. Really enjoyed it and would go back again if I can get another good deal on the price. Would consider making it my hotel of choice in London. 10 minute stroll from Euston.

This was my first visit to Hotel Russell and I would certainly visit the hotel again when I next travel to London. My room was very clean and warm and the staff were very helpful.

Staff were courteous and freindly. The room was subtly decorated and pleasant.

OK it was only an overnight stay but the Hotel had a special feel and a sense of history and grandeur. True the Hotel Bar got full very quickly and there were some refurbishments going on all week-end we were there but overall it was professional,welcoming, good value and most important of all we would definitely go back there.

However, I know we had an excelent rate but the bedrooms were quite crampt, with the double room haveing the double bed beining pushed against the wall to make floor space! the twin room may of been alright as a double but not as a twin as there was no space between the beds.

We got a complimentary upgrade to a Superior Suite, which was amazing. The hotel is so beautiful. The reception and the stairways look stunning in grand marble. I would definitely book again.

1 Toilet positioned too near wash basion. 2 Step from shower room to bed room, could be a problem. 3 Towel rail over toilet too awakward. 4. TV remote control doesent switch off while one is in bed.

I do not object to leaving Credit Card details on arrival but being told that £100 would be placed against it if required later and then having to use pin number and on top of that having to sign to say that I had authorized it was just more than I am comfortable with.

Room was clean and warm with luxurious en suite. Quiet at night . Good atmospheric bar I would recommend this hotel

great location ! big rooms for central london extremly clean and fresh decor , would stay here again when returning to london !

The Hotel Russell was a fabulous hotel. crisp, white sheets, a spotlessly clean bathroom,excellent tea and coffee making facilities. The Receptionist at Check In was polite and efficient and very helpful. A tasty ,Full English breakfast was plentiful, well presented and came with lots of choice. The doorman was courteous,ordered us a taxi and helped with our suitcases. We would definitely stay at The Russell again.

Very well presented facilities, amiable attentive staff, Grand public areas, would use again over other local hotels, I have used most whilst frequently visiting vacinity.

This was our second time to stay in the Russell and found our stay very comfortable and convenient for our use in London. I requested a rate for an extra night in the same room, as we would have liked to stay another night. I was quoted the same rate and was disappointed that there was not a reduction. From the hotel`s point of view there would not have been any extra work involved and potential income lost for a room night. We stayed elsewhere.There seemed no flexability in the computer for the your desk staff to offer any reduction. The hotel did not seem to be overly busey.

Refurbed rooms fine, no biscuits in rooms now, is this economising? Friday last, much noise from disco and DJ, made sleeping util 1am impossible. General staff friendly and helpful

All the staff were friendly and attentive. The room was good and bathroom excellent, pity about the view, as in no view!

I chose this hotel for 3 days of comfort and a bit of luxury. bedroom had no secondary seating apart from a desk chair. very small, dark and overlooked the boiler. The hotel obviously exists by hosting corporate events. First night there was a disco kept us awake until midnight. Had 5 hours sleep until the boiler burst into life at 5.,00am Day 2 another disco room vibrating until 1.00am only 4 hours sleep. Complained to staff but appeared to do nothing. Other problems broken chairs in dining room. Ordered a toasted cheese sandwich but the cheese was minimal instead it was filled with a fried egg in mayonnaise. AND everything was so expensive. £4.95 for a cup of coffee. I have no wish to return to the hotel nor indeed to London. My advice is stay at a Premier inn the rooms are bigger and more comfortable.

The Hotel Russell is a fantastic place to stay while in London. It is central to all the attractions and right beside Russell Tube station. The hotel staff are friendly and helpful.I highly recommend it to anyone visiting London.

Hotel was nice, clean and the staff were very polite. we booked a double room which was a bit on the small side and the satellite tv was very limited to a few channels which was very inadequate. There was no mini bar in the room and was told to use water from the bathroom tap for tea and coffee considering theres a fridge in the rooms, they could supply bottled water for customers. Dont think we will be staying there again as not what we expected for the price and spent quite a bit on taxi fares to get to and from the west end.