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Average guest rating:
92% (123 reviews)
Good clean and comfortable nights stay. Courteous staff. Easy walk to theatre. NCP car park for overnight stay under hotel. £39 for night. Worth it for hassle free parking.
Very good room and friendly staff . Bit of a wait to check in because of number of people to check in which was nobody`s fault . Good location , will stay there again.
Great stay. Attentive staff. Excellent location.
Excellent hotel, spotless room, efficient staff, fantastic breakfast.
Staff exceptional very clean. Lovely room 11out of 10. Thank you
made to feel very comfortable and a lovely breakfast choice before departure.
The pluses are that the staff are very helpful, the rooms are clean and the beds are very comfortable. The breakfast is good as buffet breakfasts go,but fairly bland and predictable. I asked for tea with mine and it arrived virtually cold so switched to coffee which was better, hotter and I was offered a refill. Water is generously supplied with the room but with strangely stingy number of tea bags and toiletries. Also, in a four star I would usually expect a variety of tea types on offer. Overall though it was clean, comfortable and, important when travelling as a lone woman, it was welcoming and both hotel and surrounding area felt safe. I would go back if visiting the area again but only if the price was reasonable. A few more finishing touches or a lower price would have bumped my rating up to good or excellent.
Very clean and tidy. All staff were extremely helpful and happy to answer questions. Would stay again. On the review it said it was 0.8 of a mile from the theatre, it may well be, as the crow flies, but we felt it was a little deceptive. It took us and Google maps well over half an hour to get back to the hotel on foot after the show.
Perfect nights sleep, lovely staff
Staff was great, however lots of noise and early risers( from 5 am). Menu was very bare and over priced. Breakfast was lovely.
Really good service, I would book again.
This hotel was spotlessly clean, friendly helpful staff, nothing was to much trouble, great choice for breakfast. Would not hesitate to recommend this hotel. Top marks.
Clean, comfortable room - shower over bath a bit feeble. Pleasant and helpful staff. Breakfast - standard fare, reasonably freshly cooked.Restaurant menu unexciting so didn`t eat there apart from breakfast. Good, quiet location for Central London and close to tube (Great Portland Street) so convenient for West End. Ideal for short London stay.
Good hotel and not to far from the lyric theatre
Wonderful staff. Quiet, clean room with comfortable bed
Cleanliness ten out of ten. Breakfast wonderful everyone catered for and nothing too much trouble. Restaurant lovely rib-eye too die for if not a little expensive. Would willingly stay again.
All staff were very polite and helpful even when faced with a very rude customer which I witnessed in the bar area. Well done
Hotel clean and tidy staff were excellent and very helpful.
Me and my husband had a wonderful time here as my first time staying in London this hotel made me feel like I was home from home :) the staff were lovely and helped in everything and the areas was nice too not too far from attractions we went to see I will be returning here again soon
freindly staff, perfect location,very comfortable. 3rd time we have stayed at this hotel.
Food was very good with ample portions and served by friendly, efficient staff.
Customer service was good, efficient and friendly, Breakfast was good quality and the service was good. Room was clean, everything you might need was there and worked. The room was a bit on the small side but not surprised by that for London.
Stayed February 2015 for a short London break. A good, clean and comfortable room in a very well run hotel. Staff extremely helpful and can`t do enough for their guests. Lovely breakfast with various choices and melt in your mouth steaks in the restaurant. Location ideal for the sights of London. Would definitely stay here again.
We were very impressed with this hotel and the staff.
Convenient location. Room was clean. Welcome on arrival could have been more efficient. Very disappointed that use of wifi was separately chargeable.
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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.