This hotel is very conveniently placed opposite Green xxxxx. Our room, not one of the refurbished ones, was a decent size, warm and with a superking bed. The view from our window was someone else`s room across some air-conditioning units, but we didn`t expect much as we`d got a deal from Hotel Direct which included breakfast. We liked - the bed the cleanliness of the room the magnifying mirror in the bathroom the friendliness and good service at reception, the restaurant and door staffwe weren`t so keen on - no water except from the minibar - how much does a bottle of water cost for goodness sake? no tea and coffee making facilities in the room the hot breakfast buffet, leathery bacon, tasteless mushrooms and no choice of egg

Comfortable and spacious bedrooms, adequate facilities, excellent service and good food.

This hotel, while being a big extravagance price-wise, was fabulous. There are no negative comments at all about the hotel. The best part was that the staff, although clearly rushed off their feet due to the busy festive period, always found time to answer any questions, or deal with any requests. All in all, a wonderful stay, a first class hotel with first class staff.

I had to be quite firm about getting into the room before 3pm initially the room was not going to be ready until 4.30. Room a bit cramped and very hot. Someone had been smoking in the bathroom immediately prior to us going in which was rather unpleasant. On a positive note a very good breakfast.

On arrival we upgraded to a deluxe room with xxxxx View at a cost of £48 including VAT. This was worth the extra as although I did not see a Standard Room, I imagine that they are probably quite small ? The room we had was of a reasonable size and the Bathroom and facilities were excellent.Breakfast, which was included in our package was exceptional [ serves in the room on a full trolley / table ] although at full price when not included [ £24.50 I believe ] then not particularly cheap, but certainly as good [ or better ]as any I have had elsewhere in other 4* and 5 * Hotels.Certainly will use the xxxxx Hyde xxxxx in the future.

On the whole had a super time. We booked a meal at the restaurent on line. It was our 30th wedding anniversary and they put petals and jewels on the table. They made it very special for us.

Breakfast choices were excellent. Cocktail bar was good. Hotel very well located and easy to get to transport and key attractions. Rooms were fine and in keeping with expectations. Only suggestion is when booking by Internet to offer the upgrade to standard room via Internet operators.

The hotel was superb. The staff were all friendly and made us feel really welcome. There was everything you could mention for breakfast and the staff waited on you hand and foot.

I really liked the hotel particulalrly the lounge etc. However I would like to have seen tea and coffee making facilities in the room and also bath robes and slippers, just the extra touches.

room a bit small but clean, breakfast was nice. No tea/coffee facilities in room but was supplied when requested.

Had such a fantastic stay at this hotel. Staff so helpful at all times.Walking distance to shops underground and nightlife. Will be back for longer next time. Anne Byrne

We enjoyed our stay and have no complaints about the hotel. However we were extremely dissapointed that haven chosen this hotel at what appeared to be a favourable rate through your on line booking (2 nights B&B for a double room £336) to then receive a copy of the hotel bill for just £254!!. Not sure how you can claim to offer best rates and we will probably book direct with the hotel in future. Also given your pledge to beat or match the price in your disclaimer we feel we were well and truely over charged. We have used you many times in the past so it is surprising just how much more we were charged by you compared to the Hotels price.

The overall appearance was ok, however the room was very average, I have stayed in better 3* accommodation than this. The room was freezing cold with no heating. The bathroom was in desperate need of decoration with mould around the shower and peeling paint. There were no tea or coffee making facilities so ended up buying a travel kettle. Would not recommend as a top of the range hotel.

Booked a few months ago but when we arrived, to have 2 twin rooms together we had to go on the smoking floor. Also the english breakfast was tastless but plenty of other choices of lovely breakfast food. The staff were friendly and polite and the rooms clean with very comfortable beds. The hotel very central to theatres and the sites.

The main hotel was lovely unfortunately the room that we had was not what we expected, we traveled down to London from Scotland to celebrate our wedding anniversary.The room was tiny I am sure travel lodge rooms are bigger. the tiles on the bathroom floor were cracked and when we got into the room there was no heating it was cold, we did speak to the mangement at the time put were told there were no other rooms, all in all very dissappointing the room could not be described as luxury. l would not recommend this hotel to anyone

We had a lovely time, used our hotel primarily for Bed & Breakfast as we spent most of the day out sight seeing. Beautiful old building and it is located in a very nice part of town. Our son was disappointed by size of room and given his bed was a fold up bed, it did leave our room smaller again. We did explain to him, old buildings/hotels, small rooms don`t really cater for more than two persons as like new build hotels.

When I booked this hotel, for 2 nights for £439, I thought I would still get a good quality room and position. However, the first room they gave me was overlooking a wall from the window, the bathroom was awfull, and room decor very very dated. They did change the room after I requested so. It was a brighter room but still very very dated. The breakfast was so average, oily bacon, unedable sausages and all round poor for 5 star!!!!!!! Not impressed and wouldn`t recommend it to anyone until it gets a face lift and a quality check.

Sold on line as a luxury 5* hotel who do not want to be named because of the low price offered on line! this is a joke as the room was sub-standard, very small and poky with a view to the rear although Green xxxxx to the front aspect. The hotel was not full so why not place your guests in a decent room on the off chance that they may return. No such luck and the last time I book a hotel on line unless I know the hotel and the type of room I am getting

The room ( no. 306) that we stayed in was so tiny that the heater was blocked by a sofa and the desk was blocked by another desk. Though the location of the hotel is very good and the restaurant is also good; it is definitely not worthwhile staying here.

As we stayed here on a special deal the room we were in was at the rear of the building and did not have a view, it was a dark room and we would not have liked to have spent a great deal of time in it but as this was London we were out and about all day so not a major problem. Beds were comfortable and breakfast was excellent.

In order to provide a good flow of hot water to the shower I opened up the hot tap more than I had when running water into the bath without realising that when switching back to release the water into the bath the temperature was so hot it was scalding. This situation needs urgent review.

Good room. Comfortable bed. Great breakfast. Good service. Classy old time style

General hotel building very nice, staff very friendly and helpfull. Into the room bit of a let down standard hotel room nothing fancy not 5*. Sheets lovely and white lining, fresh towels very clean but lets face it when you go 5* you expect that little bit more a bit of sxxxxxle, carpet would need replaced or shampooed. Bathroom OK clean again just not 5*. Took a hidden gem deal so knew I wasn`t heading for the penthouse but thought I`d at least get the whaow factor. Location amazing just across the xxxxx for Lizzy and the family walking distants to most places and tube about 500 yards away. Tesco`s express not to far either so don`t worry about the expencive drink prices. It`s hard to bet the tins of Carlsberg!!! Lovely little eating spot just round the corner Prezo on Down Street lovley grub and not to hard to pay went twice. Tasty grub in the Citrus restruant as well. To give it to you in laymans terms I`ve seen worse and stayed in better.

Good traditional hotel centrally located

We had a slight hiccup when the third bed was not present or made up on arrival but the hotel soon sorted this out. All staff were very polite and courteous. We were upgraded to a full english breakfast for all three of us (instead of continental for just two of us) without even asking! The breakfast was delicious and the choice was great. The beds were comfortable as was the bath, In all a very enjoyable stay.

My husband and I took a gamble booking this hotel as some of the reviews were not so good .I have to say yes in places the hotel was a little tired but what it may have lacked in shiny glamour it more than made up for in charm.The staff were superb and haveing stayed at the hotel for three nights I became quite fond of it,The location was fantastic and we would both definately visit again.

staff were pleasant enough but there are better 5 star`s in London

Very friendly staff but booking in took about thirty minutes due to the "system" losing my reservation.

Hotel staff very friendly. Not sure whether I would stay there again when looking at value for money I have had better room and facitlites in some 4* London hotels.

Staff is not very friendly and its way too expensive for what it has to offer, if you are staying in a five star hotel, choose something else. Wouldn`t recommend it.

the reception and bar area reflect the standard of the hotel. However the bedroom is ok but the bathroom was that of a 2 to 3 star hotel must be a least 30 years old, for the price you could get a much better hotel in london.

First room no bigger than a single and the bed mattress collapsed in the middle. To get both occupants in the bed one had to climb over the other and when a complaint was made the reception said they would send someone to check as if we were not believed.