A well positioned hotel, close to major transport hubs, with easy access through the Metro to many places of local/international interest. Room was comfortable with good en-suite facilities but lacked a comfortable chair and controls for the air conditioning. The staff on the front desk and in the breakfast room ensured a good visit.

The smell of dampness in the room was off putting but overall ok.

Reasonably clean, however on asking about the lack of air conditioning, we were told "it doesn`t get switched on until May". Reception staff were friendly and helpful.Location good, 300 yards from Grand Boulevards Metro.

The man on reception was far from helpful and scared myself and my children. He was not friendly at all and made us wait without explanation when checking out. He was demanding some sort of voucher from us, but we explained we had pre-paid online and had incurred no extra expense on our room so had no idea what voucher he required. We handed over our booking receipt on arrival which the girl who was on reception accepted with no question. The man in question, then tried to stop us from leaving and chased after us down the road shouting in french and abusive broken english. The way he treated us ruined our otherwise enjoyable holiday.

Booked a double room, got a twin room. Second night was moved to the worst room in the hotel next to the lift, every guest had to walk past to get to breakfast also, noisy during the day, couldn`t sleep. Breakfast service was very slow and ran out of food towards the end. I`d like a partial refund but since I couldn`t get in touch with hotels direct by email or phone during my stay I expect this won`t happen. Very disappointed.

During stay,there was 2 times very badly orgized breakfast,there was no juice,bread etc at 9 o`clock Lot of peolpe was very unhappy.