Hotel Direct invites all departing guests to rate and review their chosen hotel.
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.
Average guest rating:
91% (751 reviews)
11/12/2011
"-"
Fab hotel - executive suite rooms are gorgeous - really pleased! Thanks park plaza riverbank for making our Christmas visit so lovely
5/12/2011
"-"
excellent in every respect...would definitely recommend to family and friends visiting London.
28/11/2011
"-"
The rooms were excellent along with the facilities and location. Reasonable price and the staff were friendly and accommodating.
27/11/2011
"Excellent stay at Park Plaza Riverside"
Very good Hotel and location had an excellent stay, very helpful and friendly staff, would recommend for a London visit
27/11/2011
"-"
Very nice hotel and would stay there again. Unfortunately I did not find many cafes very close by. I also found the walk to Waterloo longer than the description said.
14/11/2011
"spottlesly clean hotel, but food and drinks much to overly priced ."
Room was spotless and very comfy bed, and staff very friendly and helpful .
10/11/2011
"Exellent value for the money in london."
Fantastic looking building, very pleasent staff, lovely room, the bed was really comfy.
30/10/2011
"-"
Excellent hotel couldn`t have asked for better what a lovely weekend
25/10/2011
"Great hotel with great service "
Great value hotel just 10minute walk from the houses of parliament. Arrived and checked in to find I had a twin room when I booked a double, one call to reception & i`d been upgraded to a junior suite!! Great hotel bar & all staff very attentive! Definately a hotel worth visiting!
16/10/2011
"Excellent service"
From start to Finnish the service was first class would highly recommend and will return in the future. The best hotel service I have ever recieved.
4/10/2011
"Brilliant and Beautiful"
The hotel was beautiful. The room was beautiful. The staff were pleasant and friendly and made us feel very welcome. I would definately reccomend to family and friends.
3/10/2011
"lovely hotel. it was a shame we was given a disabled room though "
24/9/2011
"Worth the upgrade price for the brilliant view"
20/9/2011
"Overall a very good experience"
I enjoyed my stay - rooms were very comfortable & clean - staff very friendly.The Breakfast menu was quite comprehensive
17/9/2011
"reception staff not very good"
asked if we wanted to add breakfast at extra cost when we had already booked and paid for that,asked if we wanted to have river view room at an extra £30 pounds when i showed that we had already requested that when we booked we were told that none were available.did feel that as we had booked through Hotel Direct that we were inferior guests and not treated with respect by reception.would not stay there again.
15/9/2011
"-"
Great location & excellant restuarant.
11/9/2011
"Well done"
Nice understated service in a very decent hotel
30/8/2011
"Hotel is fine but beware of the poor service from the `attached` Latino restaurant / bar!"
Whilst we found the hotel rooms were nicely decorated/clean and the service from hotel staff was first class, what we felt spoilt our stay was the arrogant attitude and poor service supplied by the `supervising barman` in the Latino bar. We now understand that whilst there is a close association with the hotel, this bar is not part of the hotel and we feel the 12.5% service charge is unjustified for the poor service supplied.
14/8/2011
"Excellent location"
very welcoming staff. I got an upgrade because there was no twin room available. My nephew thought this was great as it was his first time in London. Would have been even nicer had we had a room with a view. Instead we got the railway track.The room was lovely and the staff appeared very soon to make up the sofa bed.Breakfast was wonderful and set you up for the day ahead.
11/8/2011
"fantastic view."
fantastic view best in london. food excellent. can,t find fault with this hotel, stop here every year.
31/7/2011
"Extremely Good Accom and Stay"
I was very impressed with the quality of the Hotel and the breakfast in particular. We stayed in an executive room on the 10th floor, excellent view of the Thames, clean, spacious room and excellent modern bathroom. Overall no complaints at all and what I would expect from a 4 Star hotel, certainly worth the money
31/7/2011
"good location, friendly staff, no room view, not spotlessly clean. bathroom mirror shabby "
19/7/2011
"-"
Staff very polite and attentive without being in your face. Hotel would benefit from providing a quite communial lounge area just to relax and chill and read papers/books or whatever.
9/7/2011
"good hotel, good position"
clean, quiet and comfortable. nice position close to the parliment and the eye. overpriced but so are all decent hotels in London
4/7/2011
"-"
The hotel was excellent value and we enjoyed our stay and it was very central to the sight seeing that we had planned. Will use your website again as it was easy to book and excellent value overall for the hotel and theatre.
27/6/2011
"prime location "
friendly starf,excellant service,and the food was great.the rooms wear very spacious clean and well equipt.we had a great time and look forward to our next stay at your hotel
26/6/2011
"Value for money"
We really enjoyed our stay in your hotel and thought it was excellent value for money. The houskeeping was good and the breakfast was delicious
20/6/2011
"Very helpful, friendly staff."
Hotel was excellent, clean and spacious but the main selling point was how firendly and helpful the staff were. Nothing was too much trouble and everything done with a smile. Only down side was the price in the bar, £16 for 3 cups of tea seemed a little on the high side even for London!
16/6/2011
"-"
Could be picky about minor details but not worth mentioning, but very surprised that there were no protectors on the mattress or pillows. Room service menu was shabby and would have been more presentable in an hotel information folder which could contain places of interest and tours.
13/6/2011
"Highly recommend this hotel"
Everything about this hotel is quality. The service from arrival, the rooms and the food was absolutely excellent. I would very much recommend staying in a room with a view over the river, the hotel is situated on the south side and the view across to the Houses of Parlaiment and down to the London Eye are fantastic. Well worth paying the extra.
7/6/2011
"-"
Excellent service,extremly friendly and helpful staff. First time i have stayed in a hotel that was sensative to my religious requirements.Thank you.
7/6/2011
"great views, friendly staff, good location would visit again "
5/6/2011
"Great value for a comfortable, quiet room and an excellent breakfast in an attractive location "
31/5/2011
"Outstanding Value"
The only negative comment I could think of was therew was an extractor fan nearby that did`nt go off for several houres in the night
25/5/2011
"-"
Hotel reception was friendly and helpful. Rooms were nice and clean. I would definitely stay here again.
22/5/2011
"fantastic Hotel"
My wife and our friends Satyed at the Plaza Riverbank and loved it their.Staff were fantastic and the atmosphere in the hotel was warm and welcoming.Will definately be coming back soon.
22/5/2011
"-"
The room, service, staff and breakfast at the hotel were all first class. We thoroughly enjoyed our stay!
16/5/2011
"poor service"
we did not get our newspapers or given a choice of pillows. in fact we only had 3pillows in the room. would not stay there again
10/5/2011
"-"
stayed here for 2 nights during 1st week in May. From Ebi checking us in, to our departure we really enjoyed it. Bed was big and comfortable and the room excellent. Slight problem with the TV sound but we spent most of the time out so that didn`t matter to us.Would definitely go back.
10/5/2011
"-"
we have found this hotel excellent in allways we have used this hotel for the last 5 year and always on our annerversary and have had no promblems with this hotel and will continue to use it well recommended
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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.
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