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Average guest rating:
90% (3 reviews)
All the staff were lovely, but the beds were some of the most uncomfortable I`ve ever slept in - really soft and bumpy. And no choice of pillows.The room was way too hot - neither me nor my friend slept very well while we were there because of the beds and the temperature. Housekeeping didn`t restock the tea and coffee properly, and room was dusty in parts. Would not say this was a four star hotel - more like just about a 3 star. I`d previously stayed at the Apex Waterloo Place which is a lovely hotel, so was really disappointed with this one.
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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.
