4 star deluxe

Park Plaza Sherlock Holmes

108 Baker Street, West End, W1U 6LJ

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

84% (158 reviews)

More reviews >>

Guest rating:

Good

10/9/2010

"Good location for shopping and West End."

My Daughter and I enjoyed our stay at the Hotel, everything we required on that particular weekend was within walking distance,of thehotel which is in a fairly central location. The room was a standard double and was clean, the only down side being that it was ready for re-decoration. In comparison to other 4 star hotels we have stopped in I would describe this hotel as a good 3star.

Guest rating:

Some problems

4/9/2010

"-"

The T.V. was`nt working in our room when we arrived. We were offered an alternative room but we had unpacked and decided to wait till the following day with a promise of maintenance. To be frank the cooked items at breakfast were pretty dismal; very little choice and not presented in the most appetising manner. the scrambled eggs looked like emulsion paint and the baked beans were a congealed mass. For the price I would have expected more choice of hot food.

Guest rating:

Excellent

4/9/2010

"Great Hotel Great Location"

Hotel was fantasticly located. Staff are very helpful. Room was Great. Sauna and steam room on a sunday moring is a great way to end the weekend. Will be using again.

Guest rating:

Good

26/8/2010

"Room a bit on the small side, but fantastic location, good prompt service. Would definitely return"

Guest rating:

Good

24/8/2010

"-"

Fabulous location and almost perfect. The rooms could have been cleaner and it was rather noisy. We were adjacent to where the chambermaids stored their equipment and they disturbed us. Plus there was a noisy hen party in.

Guest rating:

Some problems

9/8/2010

"No privacy because of the see-through sliding door on the bathroom"

In addition, they were very stingy with milk, sugar, tea, biscuits etc in the room. We had to ask them once for milk

Guest rating:

Average

7/8/2010

"Very Noisy "

While the hotel has a great location this does not compensate for the noise levels. With the hardwood floors noise travels within the walls and ceiling to an excessive level. Also, in rooms which face Baker St the bed shakes every time a bus or large vehicle drives by - making restful sleep next to impossible.

Guest rating:

Good

6/8/2010

"-"

Did not like the see through bathroom door !

Guest rating:

Good

6/8/2010

"The first room they gave us was so small no any conditioning however outside the room window was the"

Guest rating:

Good

2/8/2010

"-"

Not quite as nice as the website would appear.

Guest rating:

Some problems

27/7/2010

"Ground floor very offputting . And noisy."

Bathrooms with wet room and assisted seat... a silly shower position.Bedroom large and Ok. Shower/wet room a bit of a nonsense with disabled seat in the way .Thus expensive for not a great offering.

Guest rating:

Excellent

3/7/2010

"Special birthday treat - a very enjoyable stay at the Sherlock Holmes Hotel. "

Excellent room with separate sitting area. Food extremly good and Restaurant staff very friendly and courteous. Would not hesitate in recommending this hotel to friends and family.

Guest rating:

Excellent

29/6/2010

"Very welcoming and helpful reception staff, especially Herman."

Guest rating:

Excellent

22/6/2010

"Terrific hotel and great location"

the hotel was excellant we had a meal in it the first night we were there and it was lovely and not to expensive. The staff were very friendly and I would have no hesitation in recommending it to my friends. I will be back to stay here again !

Guest rating:

Excellent

21/6/2010

"Clean, Comfortable and Roomy"

Guest rating:

Some problems

27/5/2010

"rooms are lovely, bar is a bit sleezy"

staff were friendly and the executive double room was very spacious, and well appointed. The bar downstairs was quite sleezy when we arrived and gave a really poor first impression of the place.Also we had booked a twin room but were given a double and weren`t able to change it. The hotel gave us complimentary breakfasts to make up for it, but it was a bad start our stay.

Guest rating:

Good

23/4/2010

"Comfortable and convenient. Pleasant and efficient staff."

Guest rating:

Excellent

19/4/2010

"Excellent stay - staff and food were great."

Very good food, staff very friendly and helpful. Lovely rooms, clean and very comfortable beds.

Guest rating:

Good

15/2/2010

"A quality hotel spoilt by the very uncomfortable mattress on the bed."

We liked everything about this hotel apart from the matress on the bed. The staff were polite & helpful, the food excellent and the general ambience was lovely. It was convenient for the underground and theatres. However, I would not stay there again because the matress on the bed was so uncomfortable. I complained about this when I checked out & hope that something will be done about it. We were only staying one night but could not have slept on it any longer. Other than that the executive room was spacious for London and very clean. The temperature was comfortable (neither too hot or cold) and the ensuite with shower was very good with plenty of hot water. For an hotel of this standard/rating comfort should be a priority and unfortunately one of the the most important things, the bed, spoilt it for us.

Guest rating:

Excellent

4/2/2010

"a hidden gem"

Guest rating:

Excellent

23/1/2010

"-"

Great hotel in all respects. Friendly staff, brilliant service and wicked cocktails!!

Guest rating:

Average

4/1/2010

"hotel is average, not what id consider a 4 star"

hotel isnt too bad, but not what id consider a 4 star more like a 2 star. rooms were small enough, and i really didnt like that the bathroom door were slidding doors and you could see in. shower door nearly fell off too. was a good location , right beisde the sub way and there was a tesco right next door for anything you need. eg cheap alcohol as it cost myself and my boyfriend 14 pounds for a baileys coffee, which is expensive. overall the hotel wasnt too bad but not very luxuary and not that big.

Guest rating:

Good

30/11/2009

"-"

staff very friendly, clean rooms, great location, would use again

Guest rating:

Some problems

23/11/2009

"Lovely bar and lounge"

Had ordered `Executive` room - no welcome tray of fruit and drinks as promised. Had to visit desk twice to put this right. Bathroom not fully prepared, neither was tea making replenished. When welcome tray arrived, second employee arrived to top up mini bar. Not impressed.

Guest rating:

Good

7/11/2009

"-"

Locationally the hotel is excellent, which is why we have returned many times, though our record does not appear to have been kept.The latest room we had did not have intrinsic heating, a.c. not working and small heater placed in room. The breakfast is excellent and the manager very efficient. Finally the mattresses MUST be replaced, all my colleagues and I had aching backs because of them.

Guest rating:

Good

7/11/2009

"Beds too soft . we all complained and it is in theirpipeline for new matresses"

Good breakfasts, clean rooms and very friendly, helpful staff. Very convenient location

Guest rating:

Some problems

3/11/2009

"when my partner and i stayed at the hotel we had our bathroom flood through the floor wit sewage. "

Guest rating:

Average

3/11/2009

"Room service not good,food below average"

Asked for non-smoking room,got smoking one;had to change.

Guest rating:

Good

1/11/2009

"Good plus. "

Thought the cost of the breakfast at £14plus add service in addition was high so an average breakfast for 2 people cost £33 and that was in my view excessive. There was nothing wrong with the food on offer but I felt it was too much. The following day, we went out and had a breakfast for 2 at half the cost.

Guest rating:

Excellent

19/10/2009

"-"

cute boutique hotel. lovely room, good service and good breakfast

Guest rating:

Excellent

31/8/2009

"Great location, fabulous room, excellent all round."

Guest rating:

Excellent

24/8/2009

"Recommended"

We really enjoyed our 1 night stay at the Sherlock Holmes hotel. The staff were friendly and accommodating and made our stay very pleasant. The food in the restaurant was excellent , the room was clean and comfortable and I would definitely recommend this hotel. The only thing I would say is that it`s a quick cab ride to areas like Covent Garden, Leicester Square so don`t expect to walk out into the heart of everything. We will definitely be back.

Guest rating:

Excellent

6/8/2009

"A Study In Satisfaction !"

A short walk from Baker Street tube station , I would highly recommend this hotel. Very clean , with pleasant staff. The room was above average size , with a lovely ensuite bathroom and toilet. The bed was massive and very comfortable.The buffet breakfast was a perfect start to our sightseeing days - no limits to what you could eat. I will definitely be back one day!

Guest rating:

Excellent

30/6/2009

"Excellent location for all of London"

Chose this hotel because of its location (and price) and it didn`t disappoint. We were able to get to everywhere we needed - and the handy shop next door meant that water and drinks were easy to get hold of in the hot weather. Rooms were good, clean and tidy and had everything you needed in them. Just one word of warning, make sure you go with a very close friend as the bathroom (& toilet) door is a sliding bit of semi-frosted perspex!!! All in all a lovely stay, we would recommend and would use again on a future visit to London.

Guest rating:

Average

28/6/2009

"Overpriced "

Guest rating:

Good

24/6/2009

"Very conveniently situated for West End."

Rooms a little tired-looking but adequate for an overnight stay. Lively and atmospheric bar with attentive and helpful staff. I would use the hotel again.

Guest rating:

Average

23/6/2009

"Broken window lock"

Lock on window was broken, room was to hot. Bed was too soft.

Guest rating:

Good

15/6/2009

"Park Plaza-Sherlock Holmes"

Overall the hotel was excellent, however my only complaint is about the facilities in the room, (we stayed in an executive double room). In the hotel information pack it informed us that there are tea and coffee facilities and a full mini bar, however there was no milk in with the tea and coffee, to which I had to ask at the main reception for and the fridge (mini Bar) was completely empty, so I couldn`t use this facilty, i wasnt informed of any problems with the mini bar facility so I would have assumed the fridge to be full.

Guest rating:

Good

8/6/2009

"-"

the rooms were nice but a bit on the small side as in narrow.the rooms were expensive @150 pounds sterlling a night for a bed basically.stafff were very nice and helpful and couldnt fault them at all.i would stay there again but would have to get a cheaper deal to consider it..overall we did enjoy our stay there

Guest rating:

Average

7/6/2009

"The room wasn`t as modern as it looked on the website"

Although the bedroom wasn`t as nice as it looked on the internt the bathroom was lovely as was therest of the hotel itself. It was very disappointing only to be able to watch films at certain times, which with todays technology is not really excusable and makes the bigger chain hotels a more attractive option.

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Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

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Excellent

Good

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Average

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Some problems

Some problems

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