4 star

Hilton Leeds City

Neville Street, Central Leeds, Leeds, LS1 4BX

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Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our average guest rating is the mean of the most recent 100 assessments.

Average guest rating:

Good

85% (20 reviews)

Guest rating:

Excellent

23/1/2012

"We really enjoyed the stay. Great facilities and friendly staff"

Guest rating:

Average

4/12/2011

"-"

I was a little dissapointed with the hotel, and would have excpected more from a Hilton. There were several issues with the room; The carpet was filthy, and there were lots of dirty stains on the ceiling. The beds had feather and down duvet and pillows, which I was not aware of. The beds were on casters and moved when you turned over in the night. The window was stiff and very noisy when opening. There were hairs in the bath tub and in the sink when I arrived. The bathroom door did not close properly, and there were hairs on the floor. The bathroom and the bedroom were very tired, and in much need of decoration.

Guest rating:

Excellent

21/8/2011

"really good overnight stay."

lovely comfortable and clean room. staff very helpful and polite. good location to city centre.

Guest rating:

Good

22/7/2011

"A good place to stay in Leeds"

Great location for city centre and train station. Friendly staff. Hairdryer and phone in room didn`t work (Room 926). Bathroom nearing end of life but an enjoyable stay made so by the staff.

Guest rating:

Average

21/6/2011

"Booked after googling hotels with parking and so didn`t expect parking charge to be extra - and not "

Guest rating:

Good

13/6/2011

"Clean,well organised. Staff knew what they were doing."

Well located, with its own parking (which gets rather full on a Saturday night). Rooms are a bit dated, but everything works. Staff were very good : helpful,confident, and knowledgable. Food was good, breakfast a buffet.

Guest rating:

Good

2/5/2011

"Good value, enjoyable stay"

Room was clean, well appointed and stylish. General areas of hotel were also well kept. Pool and spa was small but pleasant. Some of bar staff needed to cheer up!

Guest rating:

Excellent

21/2/2011

"Enjoyable Stay"

Pleasant Staff, Modern Rooms, reasonably sized, excellent facilities, brilliant location in Leeds City Centre, expensive breakfast, try BHS or Debenhams just 5 mins up the road for half the price!

Guest rating:

Good

7/2/2011

"Good value"

Bearing in mind the price of the room we were satisfied with the stay. We were able to check in early, the room was very quiet and the staff efficient. Yes, the room could have done with up-dating but all we wanted was a quiet, comfortable room for a short break and in this regard the Hilton Leeds City was fine. We would stay again.

Guest rating:

Excellent

28/9/2010

"-"

I would suggest that you add walking directions from the train station as it took me quite a while to locate the hotel.

Guest rating:

Good

19/7/2010

"Clean, tidy, basic"

Would of expected a little more maybe a bit more luxury with the furnishings with it being the Hilton, but overall experience very good, and the bed was wonderful.

Guest rating:

Average

18/6/2010

"-"

It was just OK. I was disappointed with; the room service food. My hair dryer did not work. My bed was on wheels and kept moving which was quite amusing to begin with but then rather annoying

Guest rating:

Average

27/2/2010

"not enough milk for tea"

Guest rating:

Excellent

24/11/2009

"Great location"

Clean hotel with helpful & friendly staff. Great central location. Only downside is tightness of car park corners.

Guest rating:

Good

20/10/2009

"-"

Very comfortable room.

Guest rating:

Good

19/10/2009

"-"

Good facilities and customer service on front desk. Bathroom not as clean as would have liked and the tub on the small side though the rest of the hotel was fine.Car Park charged incorrect fee £28.00 for 24hrs and 15 minute stay - doubled after 15 min! Was told by reception when buzzed from car park that the charge was incorrect, went back up to r4eception and they refunded £14 in cash - ver y pleased. Thanks a lot for a great weekend.

Guest rating:

Average

28/9/2009

"Good location and v good value for money when booked through Hotel Direct"

Extremely good value for money. Conveniently located behind station with easy access to city centre. Parking problematic, but if traveling by train, this problem does not apply! Our room & bathroom were small, with shower over bath - however, for the price we paid, I`m not quibbling.

Expert advice

1800 937 937
Mon-Thu: 9am-10pm
Fri: 9am-8pm
Sat: 9am-5.30pm
Sun: 10am- 9pm

Our rating system

Guest ratings and reviews are the opinions of our guests and not necessarily an expression of Hotel Direct opinion.

Excellent

Excellent

Good

Good

Average

Average

Some problems

Some problems

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